Mid / Senior level Technical Support Agents

• 3 years of experience working in SaaS companies with a client-facing product technical support role
• Experienced explaining technical complex software setups to clients with less technical experience
• Team-leader and or project management experience

Core skills required:

• Excellent written and verbal communication skills in English
• Independent and proactive – You know how to utilize online and offline available resources and if you can’t find the answer, you reach out and document the answer for future use
• Comfortable with extensive knowledge of various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps
• Ability to work full time and are willing to cover a 24/7 periode including,  evenings, night shifts, and weekends
• Comfortable working with high pressure stressing situations
• Always willing to support other team’s and team-members

What you will get

• A chance to be part of an exciting adventure
• Growth and career opportunities
• Even though you are remote, you are part of a team!